BenchMade Modern Full Review
BenchMade Modern has an overall score of 3.0 out of 5 stars, giving it a ranking of 11 of 24 online furniture brands.
To calculate BenchMade Modern's score, we look at a range of factors and compare them with other brands in the online furniture space. We look at overall brand popularity, BenchMade Modern's price point compared to other sofa-in-a-box provider, as well as reviews they've received from customers. We look at performance in key product criteria such as price point, easy assembly, fabric options, furniture customization, eco-friendly materials, white-glove delivery, built-in charging ports and pet friendly. We also look at e-commerce features such as payment options accepted, discount policies, shipping and returns policies, and other customer service features.
Out of 1 review
, BenchMade Modern was rated 2.0 out of 5 stars for price competitiveness.
BenchMade Modern is slightly more expensive than its competitors. We looked at BenchMade Modern's pricing for one or more popular products within its industry, then compared BenchMade Modern's prices vs. other similar online furniture providers. Based on this analysis, BenchMade Modern turned out to be slightly more expensive than other brands in the luxury online furniture industry.
Here's how BenchMade Modern's prices compare with its competitors:
Please refer to BenchMade Modern's website for more details on their products and pricing, or review our updated price comparison grid to compare BenchMade Modern's prices with competitor brands in more detail.
— Knoji Staff reviewed BenchMade Modern on November 29, 2018, Read 1 price point review.
Out of 1 review
, BenchMade Modern was rated 5.0 out of 5 stars for fabric options.
BenchMade Modern makes custom sofas, beds, chairs, and other furniture — and like they say on their website:
You can't have a custom sofa without the perfect fabric.
The good news is that BenchMade Modern has over 90 available fabrics and leathers to choose from, allowing you to complete your perfect room with just the right sofa or love seat.
With 2 Standard fabric collections, 5 Premium fabric collections, and another 2 high performance collections, BenchMade Modern seems to have a fabric to fit everyone's needs.
One of the main tests that BenchMade uses to determine the durability of their fabrics is testing the "rub count" of each fabric. The rub count is what sets the primary distinction between their premium and standard fabrics.
BenchMade claims that their standard fabrics have a rub count of approximately 50K, while their premium fabrics have a rub count of 70K to 110K. However, since any rub count over 25K is rumored to be suitable for home use, you should be good opting for either or.
BenchMade fabric customer reviews
Some promising & insightful reviews:
"I went ahead and chose fabric over leather and it’s so soft."
- Clark S., Skinny Fat Sofa
"This couch is used everyday and it's holding up very well (much better than our old sofa from a national chain furniture store). I will be honest & say I baby the furniture because I love it so much and usually keep a blanket or a cover over it. Much of that has to do with having an old cat who occasionally pukes and that pet hair gets stuck in the fabric (Graham Charcoal). My guests are just lucky its not the 70s and I don't have access to covering it in vinyl to preserve it forever. My only changes would be a different fabric due to the pets (not that I don't love the feel & look but you live & learn)."
- Abby, Tyler Condo Sofa
"The fabric was a tough choice but I definitely recommend the Marlow. It has a much nicer look in my opinion since it has separate tones woven in. lovely touch."
- Carmen H., Kaden Loveseat
Caring for BenchMade Modern fabrics
BenchMade Modern offers the following guidelines for caring for their fabrics and materials:
- Cleaning Code W means that your piece can be cleaned with water-based cleaning solvents.
- Cleaning Code S means that your piece can be cleaned only with a dry-cleaning solvent. DO NOT use a water based cleaner.
- Cleaning Code WS means that your piece can be cleaned with either a water based solvent or a mild water free dry-cleaning solvent.
Like most online furniture stores, BenchMade Modern allows you to order fabric swatches to test out their fabrics before committing to one fully. You can order from several different swatch bundles, including their Whites, Greys, & Blacks collection, Vibrant Colors collection, and Premium Leathers.
— Emily Helwig reviewed BenchMade Modern on October 17, 2018, Read 1 fabric options review.
Out of 1 review
, BenchMade Modern was rated 4.0 out of 5 stars for ease of assembly.
From what I can gather, assembling BenchMade Modern's furniture is a pretty easy process, even if you get curbside delivery — where the furniture is dropped off in its box to your doorstep.
If you shell out $200 for the white glove delivery, your furniture will be carried inside, assembled, and the waste will be removed of, most likely (okay, hopefully) by a few strapping young men.
Since I wasn't able to attempt assembly on all of BenchMade Modern's furniture pieces individually, I went through almost every review on their website to gather some insight on how easy it is to put together their furniture. Here's what I found.
Tyler Condo Sofa
The Tyler Condo Sofa is a relatively standard size (maybe even on the smaller end?) sofa, so I thought it might be a good reference point to start analyzing the assembly process. Here's what some buyers had to say:
"The furniture arrived on time. We weren't able to track the shipment all the way because that feature was down. There was no damage. We have a split level home and my husband and I were easily able to carry the sofa & chair upstairs ourselves and the legs were easy to attach." - Abby
"Delivery was pretty smooth, we did the curbside delivery. The truck driver who delivered the sofa was nice enough to actually help my boyfriend carry it into our apartment. Once it was in the apartment we unwrapped the sofa and had to put on the legs. Now here is where things can be improved upon. There were no directions on how to put on the legs so my boyfriend and I spent 2 hours trying to put on the legs and had to call BenchMade Modern in order for someone to help us out. Luckily, Edgar the CEO was available and willingly FaceTimed us. We spent 20 mins FaceTiming and got the legs on the couch. We've had the sofa for 3 weeks now and absolutely love it."- Dominique B.
Uncle Sal Sofa with Return
The Uncle Sal Sofa is a bit different, since the legs are definitely less visible in this style. Let's see what the customers have to say:
"So I ordered this sofa to add a cozy little nook in my bedroom kind of like a reading corner. BUT THE LEGS WEREN'T INCLUDED. I called and notified them about the issue and they apologized and even sent the pieces out overnight. Very good at resolving issues. Thanks guys!"- Heather B.
The last item on our list where assembly was mentioned is a variation of the Crowd Pleaser sofa. Here's what one customer had to say:
"Such a pristine looking piece of furniture. Feels like very high quality material. I'm especially happy with the blueprint sheet they sent me to layout on my floor. It really puts your mind at ease knowing exactly how a sofa is going to fit in your home."- Molly W.
It seems like almost everyone has had a good or great experience setting up their couch, and for those who didn't, help wasn't far away.
— Giselle Krachenfels reviewed BenchMade Modern on November 14, 2018, Read 1 easy assembly review.
BenchMade Modern eCommerce Store Ratings & Features
High-level summary of BenchMade Modern store features, discount policies, availability of promo codes, payment methods accepted, and shipping and returns policies.
BenchMade Modern Discounts for Veterans, Seniors & Students
BenchMade Modern Shipping & Returns Policies
BenchMade Modern offers good service and support when it comes to shipping, returns and exchanges. Specifically, BenchMade Modern offers the following shipping and returns policies: free shipping
and free returns & exchanges
BenchMade Modern Payment Methods Accepted
BenchMade Modern accepts some payment methods beyond standard credit card payments. Specifically, BenchMade Modern accepts the following payment methods: debit & prepaid cards
. BenchMade Modern did not accept the following payment options at the time of our last research: PayPal
and Apple Pay
. Learn more at BenchMade Modern's website
BenchMade Modern Pricing Matching & Special Couponing Policies
BenchMade Modern does not currently offer any specific price matching or special couponing features for customers. BenchMade Modern does not offer the following pricing and couponing features at the time of our last research: competitor coupons
. Check for any updates on benchmademodern.com